Matching the best-suited professional to each call
If you or someone you know is experiencing a mental health crisis on campus, call (951) 827-5531. Select option 1 for a crisis consultation 24/7. In the event of an emergency, please call 911 and/or UCR Police & Campus Safety at (951) 827-5222.
Student Well-Being Intervention & Follow-Up Team (SWIFT)
Student Well-being, Intervention, and Follow-up Team (SWIFT) is a newly created department in the Division of Health, Well-being, & Safety (HWS) focused on crisis response and intervention. The SWIFT team’s mission is to strengthen the response to students experiencing a mental health crisis by providing a means to dispatch a mobile mental health counseling team, enhancing the ability to provide access to resources, and minimizing the need for law enforcement.
For more information or non urgent questions, email swift-hws@ucr.edu.
SWIFT Services
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Provides trauma informed crisis support, stabilization and de-escalation to UCR students on campus.
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Provides on-site risk assessment and evaluation and treatment planning.
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Provides no-cost transportation to higher levels of care when needed via the SWIFT van.
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Provides follow-up care, including linking students to aftercare resources, ongoing treatment, supportive services on and off campus.
Student in Crisis?
For a quick guide on supporting students in crisis consult the Red Folder. If this is a life-threatening emergency, call 9-1-1 or go to your nearest hospital emergency room.
SWIFT Mobile Crisis Van
Supporting Highlanders in Crisis
The SWIFT Mobile Crisis Response Van is a transportation service brought to you by Mental Health & Equity funds to aid highlanders to access specialty and higher-level behavioral health services when needed. A critical objective is to ensure that individuals experiencing a mental health crisis while on the UCR campus are provided with the highest level of care and support possible with the least restrictive means and highest level of access.
What is the SWIFT Mobile Crisis Van used for?
- The SWIFT Van provides transportation to access specialty and higher-level behavioral health services when needed to behavioral health or sexual violence related support and treatment services.
- The SWIFT Van will be dispatched as needed within HWS departments pertaining to SWIFT services (see main menu) to support UCR community members and is not available for general transportation use.
- If you or someone you know is experiencing a mental health crisis on campus, call (951) 827-5531. Select option 1 for a crisis consultation 24/7 over the phone.
- This is not an ambulance or emergency service.
- In the event of an emergency, please call 911 and/or UCR Police & Campus Safety at (951) 827-5222.
Frequently Asked Questions
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Who will respond to a call?
SWIFT Clinicians will respond to calls/encounters. The co-response and initial assessments are led by the SWIFT Clinician accompanied by a Campus Safety Responder. SWIFT strives to match the right professional to the specific call and adapts as needed.
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What is the SWIFT Mobile Crisis Van “SWIFT Van” used for?
- The SWIFT Van provides transportation to access specialty and higher-level behavioral health services when needed to behavioral health or sexual violence related support and treatment services.
- The SWIFT Van will be dispatched as needed within HWS departments pertaining to SWIFT services (see main menu) to support UCR community members and is not available for general transportation use.
- If you or someone you know is experiencing a mental health crisis on campus, call (951) 827-5531. Select option 1 for a crisis consultation 24/7 over the phone.
- This is not an ambulance or emergency service.
- In the event of an emergency, please call 911 and/or UCR Police & Campus Safety at (951) 827-5222.
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Will there be language services provided other than English?
Currently, services are provided in English. In the future, we are looking into implementing translation services.
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Can someone decline to be seen by SWIFT?
Yes, unless the situation is life threatening/ there is an emergent life-threatening crisis. If there is an imminent threat or danger, may refer to a higher level of care.
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Will SWIFT Call my parents?
SWIFT Clinicians are confidential and are not permitted to communicate any information without explicit consent or if they fall under legal exceptions to confidentiality. Students will be given the opportunity to sign a release of information (ROI) to UCR resource offices and outside entities as needed.
*In the event of life threatening or emergent situations, information may need to be shared in-lieu of an ROI
Resources
On-Campus Support
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UCR Police & Campus Safety
UCR Police & Campus Safety
At UCR, your police and safety professionals are striving to become the model of guardianship for the future of the campus policing profession by partnering with students, staff, and faculty to build a safe, inclusive, and empowered community. For an emergency, call 911. To reach the UCRPD Non-Emergency Phone, call (951) 827-5222.
https://police.ucr.edu/ -
Basic Needs
Basic Needs
UCR’s Basic Needs Department is a place where students can connect with essential resources that make college life easier. If you are experiencing basic needs challenges such as food insecurity, housing displacement/homelessness, or financial crisis, you can reach out to this department for assistance. This department has a food pantry (R’Pantry), grocery support, access to emergency housing, and more. Contact (951) 827-3663 to reach staff, or utilize the link below.
https://basicneeds.ucr.edu/ -
Case Management
Case Management
Case Managers provide resources, linkage, education, and expertise, to empower students to break down barriers, clarify needs and navigate complex processes to get back on track to reach their goals. Contact (951) 827-5000 to schedule an appointment or utilize the link below.
https://casemanagement.ucr.edu/ -
CARE
CARE
CARE (Campus Advocacy, Resources & Education) is an intervention and prevention support program committed to ending sexual violence at UC Riverside. Contact (951) 827-6225 to reach an advocate, and/or utilize the link below.
https://care.ucr.edu/ -
Counseling and Psychological Services
Counseling and Psychological Services
If you are interested in seeking support from a Therapist, you can access FREE, confidential services at UCR's CAPS office. Contact (951) 827-5531 and dial option #2 to schedule a virtual or in-person appointment, or utilize the link below.
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Student Disability Resource Center (SDRC)
Student Disability Resource Center (SDRC)
UCR works to ensure that students with disabilities have equal access to educational programs and can fully participate in all aspects of campus life. SDRC is the unit designated to receive requests for accommodations, approve services, and coordinate support for students with disabilities to ensure access to the university's educational programs. Contact (951) 827-3861 to schedule an appointment, or utilize the link below.
https://sdrc.ucr.edu/ -
Student Health Services (SHS)
Student Health Services (SHS)
SHS is here to promote academic excellence, enrich the student experience, and support retention by providing high-quality, accessible, and comprehensive medical care to students with a focus on multidisciplinary services, health education, and prevention. Visit the patient portal to schedule an in-person appointment or call (951) 827-3031 option #2. Contact (951) 827-3031 and dial option #2 for appointment scheduling, or utilize the link below.
https://studenthealth.ucr.edu/ -
The Well
The Well
The Well provides health education, training, resources, and programming for students in a variety of topic areas through a network of peer educators, mentors, and professional staff. Contact (951) 827-9355 to reach staff for more information or utilize the link below.
https://well.ucr.edu/
Off-Campus Support Resources
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Local Crisis Resources & Helplines
Local Crisis Resources & Helplines
- Riverside University Health System: Behavioral Health Unit (RUHS-BH)
RUHS-BH is a hub for Riverside mental health crisis resources. Access the link below for 24/7 Mental Health Urgent Care and emergency psychiatric hospitals affiliated with RUHS-BH.
https://www.rcdmh.org/Directors-Message - Riverside Area Rape Crisis Center
The Riverside Area Rape Crisis Center provides culturally responsive and inclusive advocacy, support and services to survivors and families affected by sexual violence including sexual assault, domestic violence, and child abuse; and provides community education to achieve awareness and prevention of sexual violence. Call (951) 686-7273
https://rarcc.org - Riverside Helpline:
24hr Suicide/Crisis Intervention
(951) 686-HELP or (951) 686-4357
https://inlandsocaluw.org/crisishelpline - The Inland SoCal Crisis Helpline:
The Inland SoCal Crisis Helpline is the regional 24/7 crisis and suicide hotline for Inland Southern California. It is free and confidential, and you may remain anonymous. Trained counselors are available to provide support and resources to best help you. Bilingual counselors are available. Call: (951) 686-4357
https://inlandsocaluw.org/crisishelpline - Take My Hand: Riverside County Peer Support Chat:
TakemyHand is a Peer-to-Peer live chat interface where Certified Peer Support Specialists with lived experience can engage with community members in real-time conversations about emotional wellness, the recovery process for those who may struggle with substance use challenges and help chat visitors build resiliency. Peer Chat hours are M-TH from 8am-5pm and Fridays from 8am-4pm. This is a fully online service. Utilize the link below to connect.
https://takemyhand.co/?utm_campaign=search&utm_source=google&utm_medium=cpc&gclid=Cj0KCQjwzdOlBhCNARIsAPMwjbxZKoOeOSWju0KLJv60rTlKYFc0GY_VdW3IVkEiXVhyeSS9cTZcaxUaAigjEALw_wcB
- Riverside University Health System: Behavioral Health Unit (RUHS-BH)
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National Resources
National Resources
- National Suicide Prevention Lifeline/ 988 Suicide & Crisis Lifeline
988 or (800) 273-TALK (8255)
https://988lifeline.org/ - National Crisis Text Line:
24/7 free support line. Text HOME to 741741 to connect with a volunteer Crisis Counselor.
https://www.crisistextline.org/ - Trans Lifeline:
Trans Lifeline provides trans peer support for our community. We’re run by and for trans people. Call: 1-877-565-8860
https://translifeline.org/ - The Trevor Project:
If you are thinking about harming yourself — get immediate support. Connect to a crisis counselor 24/7, 365 days a year, from anywhere in the U.S. It is 100% confidential, and 100% free. Call: 1-866-488-7386
https://www.thetrevorproject.org/ - California Warm Line:
The Peer-Run Warm Line is a non-emergency resource for anyone in California seeking mental and emotional support. We provide assistance via phone and web chat on a nondiscriminatory basis to anyone in need. Call: 1-855-845-7415
https://www.mentalhealthsf.org/peer-run-warmline/ - National Domestic Violence Hotline:
If you or someone you know identifies as a survivor of inter-partner abuse and are seeking support, call (800) 799-SAFE or (800) 799-7233. Advocates are available 24/7 to listen without judgement and to help you begin to address what’s going on in your relationship. Services are free, and the website below is also secure and allows a safe exit option if you are not in a safe place while searching for assistance.
https://www.thehotline.org/
- National Suicide Prevention Lifeline/ 988 Suicide & Crisis Lifeline
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Community Resource Guides
Community Resource Guides
- City of Perris Social Services Directory
https://acrobat.adobe.com/link/review?uri=urn:aaid:scds:US:4b837733-a5af-326a-888f-6c6645192f0e - Riverside County Department of Mental Health Guide to Services
https://www.rcdmh.org/Portals/0/PDF/Guide_to_Services_FINAL_7.pdf - Riverside County Division of Educational Services Community Resource Guide
https://www.rcoe.us/home/showpublisheddocument/3053/637471673812130000 - It’s Up 2 Us- Local Mental Health Resource Guide provided through RUHS-BH
https://up2riverside.org/resources/mental-health-local-resources/
- City of Perris Social Services Directory