SWIFT Crisis Response & Intervention

Matching the best-suited professional to each call

Student Well-being, Intervention, and Follow-up Team (SWIFT
CASE management
Counseling
CARE
Basic Needs
Student Health Services
The Well
Health Well-being and Safety
If you or someone you know is experiencing a mental health crisis on campus, call (951) 827-5531. Select option 1 for a crisis consultation 24/7. In the event of an emergency, please call 911 and/or UCR Police & Campus Safety at (951) 827-5222. 

The RED FOLDER

Student Well-Being Intervention & Follow-Up Team (SWIFT) 
 

Student Well-being, Intervention, and Follow-up Team (SWIFT) is a newly created department in the Division of Health, Well-being, & Safety (HWS) focused on crisis response and intervention. The SWIFT team’s mission is to strengthen the response to students experiencing a mental health crisis by providing a means to dispatch a mobile mental health counseling team, enhancing the ability to provide access to resources, and minimizing the need for law enforcement.

For more information or non urgent questions, email swift-hws@ucr.edu.

SWIFT Services

  • Provides trauma informed crisis support, stabilization and de-escalation to UCR students on campus.

  • Provides on-site risk assessment and evaluation and treatment planning.  

  • Provides no-cost transportation to higher levels of care when needed via the SWIFT van.

  • Provides follow-up care,  including linking students to aftercare resources, ongoing treatment, supportive services on and off campus. 

Info graphic

Student in Crisis?

For a quick guide on supporting students in crisis consult the Red Folder. If this is a life-threatening emergency, call 9-1-1 or go to your nearest hospital emergency room.

Red Folder

 SWIFT Mobile Crisis Van

Supporting Highlanders in Crisis

The SWIFT Mobile Crisis Response Van is a transportation service brought to you by Mental Health & Equity funds to aid highlanders to access specialty and higher-level behavioral health services when needed. A critical objective is to ensure that individuals experiencing a mental health crisis while on the UCR campus are provided with the highest level of care and support possible with the least restrictive means and highest level of access.

What is the SWIFT Mobile Crisis Van used for?

  • The SWIFT Van provides transportation to access specialty and higher-level behavioral health services when needed to behavioral health or sexual violence related support and treatment services.
  • The SWIFT Van will be dispatched as needed within HWS departments pertaining to SWIFT services (see main menu) to support UCR community members and is not available for general transportation use.
  • If you or someone you know is experiencing a mental health crisis on campus, call (951) 827-5531. Select option 1 for a crisis consultation 24/7 over the phone.
  • This is not an ambulance or emergency service.
  •  In the event of an emergency, please call 911 and/or UCR Police & Campus Safety at (951) 827-5222. 

Frequently Asked Questions

  • Who will respond to a call?

    SWIFT Clinicians will respond to calls/encounters. The co-response and initial assessments are led by the SWIFT Clinician accompanied by a Campus Safety Responder. SWIFT strives to match the right professional to the specific call and adapts as needed.

  • What is the SWIFT Mobile Crisis Van “SWIFT Van” used for?
    • The SWIFT Van provides transportation to access specialty and higher-level behavioral health services when needed to behavioral health or sexual violence related support and treatment services.
    • The SWIFT Van will be dispatched as needed within HWS departments pertaining to SWIFT services (see main menu) to support UCR community members and is not available for general transportation use.
    • If you or someone you know is experiencing a mental health crisis on campus, call (951) 827-5531. Select option 1 for a crisis consultation 24/7 over the phone.
    • This is not an ambulance or emergency service.
    • In the event of an emergency, please call 911 and/or UCR Police & Campus Safety at (951) 827-5222.
  • Will there be language services provided other than English?

    Currently, services are provided in English. In the future, we are looking into implementing translation services. 

  • Can someone decline to be seen by SWIFT?

    Yes, unless the situation is life threatening/ there is an emergent life-threatening crisis. If there is an imminent threat or danger, may refer to a higher level of care. 

  • Will SWIFT Call my parents?

    SWIFT Clinicians are confidential and are not permitted to communicate any information  without explicit consent or if they fall under legal exceptions to confidentiality. Students will be given the opportunity to sign a release of information (ROI) to UCR resource offices and outside entities as needed.

    *In the event of life threatening or emergent situations, information may need to be shared in-lieu of an ROI

SWIFT mobile-response
SWIFT mobile-response

Resources

On-Campus Support

  • UCR Police & Campus Safety

    UCR Police & Campus Safety
    At UCR, your police and safety professionals are striving to become the model of guardianship for the future of the campus policing profession by partnering with students, staff, and faculty to build a safe, inclusive, and empowered community. For an emergency, call 911. To reach the UCRPD Non-Emergency Phone, call (951) 827-5222.
    https://police.ucr.edu/

     

  • Basic Needs

    Basic Needs
    UCR’s Basic Needs Department is a place where students can connect with essential resources that make college life easier. If you are experiencing basic needs challenges such as food insecurity, housing displacement/homelessness, or financial crisis, you can reach out to this department for assistance. This department has a food pantry (R’Pantry), grocery support, access to emergency housing, and more. Contact (951) 827-3663 to reach staff, or utilize the link below.
    https://basicneeds.ucr.edu/

  • Case Management

    Case Management
    Case Managers provide resources, linkage, education, and expertise, to empower students to break down barriers, clarify needs and navigate complex processes to get back on track to reach their goals. Contact (951) 827-5000 to schedule an appointment or utilize the link below.
     https://casemanagement.ucr.edu/

  • CARE

    CARE
    CARE (Campus Advocacy, Resources & Education) is an intervention and prevention support program committed to ending sexual violence at UC Riverside. Contact (951) 827-6225 to reach an advocate, and/or utilize the link below.
    https://care.ucr.edu/

  • Counseling and Psychological Services

    Counseling and Psychological Services

    If you are interested in seeking support from a Therapist, you can access FREE, confidential services at UCR's CAPS office. Contact (951) 827-5531 and dial option #2 to schedule a virtual or in-person appointment, or utilize the link below.

  • Student Disability Resource Center (SDRC)

    Student Disability Resource Center (SDRC)
    UCR works to ensure that students with disabilities have equal access to educational programs and can fully participate in all aspects of campus life. SDRC is the unit designated to receive requests for accommodations, approve services, and coordinate support for students with disabilities to ensure access to the university's educational programs. Contact (951) 827-3861 to schedule an appointment, or utilize the link below.
     https://sdrc.ucr.edu/

  • Student Health Services (SHS)

    Student Health Services (SHS)
    SHS is here to promote academic excellence, enrich the student experience, and support retention by providing high-quality, accessible, and comprehensive medical care to students with a focus on multidisciplinary services, health education, and prevention. Visit the patient portal to schedule an in-person appointment or call (951) 827-3031 option #2. Contact (951) 827-3031 and dial option #2 for appointment scheduling, or utilize the link below.
     https://studenthealth.ucr.edu/

  • The Well

    The Well

    The Well provides health education, training, resources, and programming for students in a variety of topic areas through a network of peer educators, mentors, and professional staff. Contact (951) 827-9355 to reach staff for more information or utilize the link below.
    https://well.ucr.edu/

     

Off-Campus Support Resources